Delivery

Delivery is free within the UK.
International orders get free delivery with £30+ orders.

For UK customers
We use DPD Local for all framed art prints and you will be notified by text and email with a one hour delivery slot on the day of delivery.

Print only orders shipped using Royal Mail and packed securely in an envelope for smaller artwork or a tube for larger artwork.

Outside The UK
We use DPD, DHL and UPS for all framed artwork and paintings.

Prints only orders, we use DPD or Royal Mail depending on the size.

Expedited Next Day Delivery
This service is available in the UK only. Order before 12pm and select the next day delivery option at checkout. 

Dispatch Time: 

All artwork including framed prints, canvas and paintings are dispatched within 1-3 working days.

If you would like your order faster, please select the expedited delivery option at checkout.

Delivery Time:

Delivery times vary depending on your location. Once the artwork is dispatched, you should expect it delivered to your door as per the following:

United Kingdom Standard Delivery: 1-2 working days.

United Kingdom Next Day Delivery: 1 working day.

Europe: 2-5 working days.

United States: 2-5 working days.

Rest Of World: 5-10 working days.  

We also offer expedited delivery and UK Saturday delivery. Please select your preferred option at checkout.

All artwork will be packaged with care and shipped in a custom-made box/hard envelope. 

Unframed Artwork will be posted by Royal Mail with proof of postage.

All Larger poster formats and framed prints will be shipped by tracked courier (eg. UPS/TNT/DHL).

We are sorry to hear the item you received was damaged. Simply let us know by email with the order number and we will arrange a replacement. 

We do sometimes request a photo of the damage by email so that we can follow it up with the courier/postal company.

You will receive an email with a tracking link as soon as your order leaves our warehouse. 

For More information or if you require further assistance, please contact us.

Yes, we insure all deliveries so if for any reason you receive the artwork damaged or if it was lost you get a replacement straight away.

Returns

If for any reason you are not happy with your product, you can return it for a full refund within 30 days of receiving your order. 

Simply contact us here letting us know your Order Number and reason for the return. We will then provide you with the return address for our UK Studio. The products will need to be returned in the original packaging, and once received back you will receive a refund for your order back to your original payment method. 

Please note the return postage cost is to be paid by the customer. 

If you have any questions, you can email our Support Team who are available 7 days a week on returns@abstracthouse.com

If you are not completely happy with your purchase you can return it to us. 

We offer 30 day returns, which means you can return an item to us within 30 calendar days of receiving it. 

Just email us at returns@abstracthouse.com with the order number and the item you would like to return. 

Once we have received the item back, we will issue a full refund to your original payment method within 7 working days. (returns postage to be paid by the customer) 

If the product is damaged we will send you an exact replacement product. We cannot send you a different product as a replacement. 

All individual items must be in a saleable condition and returned in their original packaging intact.

Simply, email us on info@abstracthouse.com with your order number and we will cancel the order and issue you a full refund. 

If a product has already been dispatched, we will ask you to follow our free Returns process and return the item in its original packaging using our pre-paid postage label once received.

Yes, as part of our promise for quality and satisfaction guarantee, we offer full refunds on returned products in their original condition. 

Please note that return postage to be paid by the customer

Please note that the following is non-returnable:

- Items on sale

- Personalised and custom orders

- Gift cards

General Questions

You can order online by simply adding your choice of product to basket. 

When you are ready to complete your order, click on Checkout and you will be taken to our secure checkout process using Paypal or credit/debit card. 

All major debit and credit cards are accepted.

Yes, all major credit and debit cards are accepted.

Yes, we accept payments through Paypal.

Quality Guaranteed

Our artworks are made using the finest materials. If you have any questions or would like to know more about our products, please email us on info@abstracthouse.com