Delivery is free within the UK.
We use Parcelforce/ DHL for all framed artwork, paintings, and canvas art. You will be notified of a 1-hour delivery window on the day of delivery by text and email.
Print only orders are shipped using Royal Mail/Parcelforce depending on the size. Smaller artwork is packed securly in an envelope. Large artwork is packed in a tube/box.
Delivery times vary depending on your location. Once the artwork is dispatched, you should expect it delivered to your door as per the following time frames:
United Kingdom Standard Delivery: within 3 working days.
United Kingdom Next Day Delivery: 1 working day.
Northern Ireland: within 5 working days.
Ireland: within 7 working days.
Europe: within 7 working days.
United States: within 7 working days.
Rest Of World: 7-10 working days.
This service is available in the UK only.
Order before 12pm and select the next day delivery option at checkout.
Orders placed after 12pm Friday or over the weekend will be processed the next working day.
All artwork will be packaged with care and shipped in a custom-made box/hard envelope.
Unframed Artwork will be posted by Royal Mail with a tracked service.
All Larger artworks and framed prints will be shipped by tracked courier - Parcelforce or DHL depending on destination.
If you would like your order to be dispatched faster and delivered quicker than our standard times, then please select the expedited option at checkout.
Returns and exchanges
If for any reason you are not happy with your product, you can return it for a full refund. Simply let us know within 30 days of receiving your order.
You can contact us here letting us know your order number.
You can either arrange an appointment to return any items to our Isleworth, London warehouse. Or, you can simply return it using a courier of your choice. We recommend you choose a tracked/insured service.
You have the right to cancel your order within 30 days. The cancellation period will expire after 30 days from the day on which you receive the artwork.
If you would like to cancel the order before the item has been dispatched from our studio, simply, email us on email@example.com or call us on 020 8099 9243 with your order number and we will cancel the order and issue you a full refund.
Click here for more information on your right to cancel.
We are sorry to hear the item you received was damaged. Simply let us know by email or phone with the order number and we will arrange a replacement.
We offer 30 day returns, which means you can return your order if you notify us within 30 calendar days of receiving it.
You then have 14 days to send the artwork back.
Just email us at firstname.lastname@example.org with the order number.
Once we have received the item back, we will issue a full refund to your original payment method within 7 working days.
Please note you would bear the cost of the return if you choose to return your order using a third party courier.
All returned items must arrive in a re-saleable condition.
Yes, as part of our promise for quality and satisfaction guarantee, we offer full refunds on returned artwork.
You will have to bear the direct cost of returning the goods.
Please note: Gift cards, custom & bespoke orders, personalised orders and items on sale are not refundable. But, please contact us and we will be more than happy to find a solution for you.
For more information please contact our team here.
Simply contact our team and we will amend it for you accordingly.
If the order has not left our studio then please email us or call us and one of our team members will be able to assist you with exchanging your order.
If your order has left our studio then please contact us and one of our team members will provide you with the steps to arrange the exchange.
You will receive an email with a tracking link as soon as your order leaves our warehouse.
For More information or if you require further assistance, please contact us.
Yes, all orders are shipped using tracked and fully insured service.
Placing An Order Online:
You can order online by simply adding your choice of product to basket.
When you are ready to complete your order, click on Checkout and you will be taken to our secure checkout process using Paypal or credit/debit card.
All major debit and credit cards are accepted.
Order By Phone:
You can call us on (UK 020 8099 9243 - International +44 (0) 20 8099 9243) and one of our team members can process the order for you over the phone.
Order by email:
You can simply send us an email with the artwork you would like to purchase and we can send you the order details accordingly.
Yes, all major credit and debit cards are accepted.
Yes, we accept payments through Paypal.
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr
We do not intend to participate in dispute settlement proceedings before a dispute resolution body.