Frequently Asked Questions

Here you will find answers to our most asked questions. If you need help or have more questions then please feel free to contact us.


We offer free worldwide delivery.

We use DPD Local for all UK orders. You'll receive tracking details with a 1-hour delivery window on the day of delivery by text and email.

Returns & Exchanges

We are sure it is going to be love at first sight, but if for any reason it doesn't work out, you can return your order for a full refund. Simply return your order to us within 30 days of receiving it. 

Please note personalised and custom orders are non-refundable. 

Returns are free if you drop your order at our Isleworth, London warehouse. Or, you can return it using a courier of your choice. We recommend you choose a tracked/insured service.

Product Details

Want to know more about what our products are made of? Find out here.

General Questions

Our customer support is available Monday to Friday: 8am-3pm.Average answer time: 7min

Contact Us

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