Delivery

Delivery is free within the UK.

We use DPD Local for all framed artwork, paintings, and canvas art and you will be notified by text and email with a one hour delivery slot on the day of delivery.

Print only orders shipped using Royal Mail/DPD depending on size and packed securely in an envelope for smaller artwork or a tube/box for larger artwork.

Dispatch Time: 

All artwork including framed prints, canvas and paintings are dispatched within 1-2 working days.

If you would like your order faster, please select the expedited delivery option at checkout.

Delivery Time:

Delivery times vary depending on your location. Once the artwork is dispatched, you should expect it delivered to your door as per the following:

United Kingdom Standard Delivery: 1-2 working days.

United Kingdom Next Day Delivery: 1 working day.

Europe: 2-5 working days.

United States: 2-5 working days.

Rest Of World: 5-10 working days.

This service is available in the UK only. Order before 12pm and select the next day delivery option at checkout. Orders placed after 12pm Friday or over the weekend will be processed the next working day.

All artwork will be packaged with care and shipped in a custom-made box/hard envelope. 

Unframed Artwork will be posted by Royal Mail with a tracked service.

All Larger artworks and framed prints will be shipped by tracked courier - DPD Local or DHL depending on destination.

If you would like your order to be dispatched faster and delivered quicker than our standard times, then please select the expedited option at checkout.

Returns

If for any reason you are not happy with your product, you can return it for a full refund. Simply let us know within 30 days of receiving your order. 

You can contact us here letting us know your order number.

Please note you will have to bear the direct cost of returning the goods.

We are sorry to hear the item you received was damaged. Simply let us know by email or phone with the order number and we will arrange a replacement. 

We offer 30 day returns, which means you can return your order if you notify us within 30 calendar days of receiving it.

You then have 14 days to send the artwork back.

Just email us at returns@abstracthouse.com with the order number. 

Once we have received the item back, we will issue a full refund to your original payment method within 7 working days. (You will have to bear the direct cost of returning the goods

All returned items must be in a saleable condition.

You have the right to cancel your order within 30 days. The cancellation period will expire after 30 days from the day on which you receive the artwork.

If you would like to cancel the order before the item has been dispatched from our studio, simply, email us on info@abstracthouse.com or call us on 020 8099 9243 with your order number and we will cancel the order and issue you a full refund. 

Click here for more information on your right to cancel.

Yes, as part of our promise for quality and satisfaction guarantee, we offer full refunds on returned artwork.

You will have to bear the direct cost of returning the goods.

General

You will receive an email with a tracking link as soon as your order leaves our warehouse. 

For More information or if you require further assistance, please contact us.

Yes, all orders are shipped using tracked and fully insured service.

Placing An Order Online:

You can order online by simply adding your choice of product to basket. 

When you are ready to complete your order, click on Checkout and you will be taken to our secure checkout process using Paypal or credit/debit card. 

All major debit and credit cards are accepted.

Order By Phone:

You can call us on (UK 020 8099 9243 - International +44 (0) 20 8099 9243) and one of our team members can process the order for you over the phone.

Order by email:

You can simply send us an email with the artwork you would like to purchase and we can send you the order details accordingly.

Yes, all major credit and debit cards are accepted.

Yes, we accept payments through Paypal.

To pay using Klarna, simply select Klarna at checkout.

To use Klarna 0% Interest finance you must be residing in the United Kingdom.

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr

We do not intend to participate in dispute settlement proceedings before a dispute resolution body. 

Need More Help?

If you have any further questions or would like to know more about our products, please email us on info@abstracthouse.com

Or click here to get in touch with your team.