Refund policy
Refund Policy
We want you to love your Abstract House artwork. If for any reason it's not right for you, here's how returns work.
Returns
You have the right to return your order within 14 days of receiving the last item in your order. If the 14th day falls on a weekend or bank holiday, the deadline extends to the next working day.
To start a return or cancellation, simply log in to your account and open your order — no need to contact us first.
You can also drop items off at our showroom or send them back using your preferred courier. Please note: you are responsible for the direct cost of return shipping.
Refunds
Once we receive your returned items (or evidence of return), we'll refund your order in full within 7 working days to your original payment method. We may deduct for any loss in value if items show signs of unnecessary handling.
Please note, trade orders are only eligible for credit or exchanges.
Right to Cancel
You have the right to cancel your order within 14 days of receiving the last item, without giving any reason. The cancellation period expires after 14 days from the day on which you, or a third party indicated by you (other than the carrier), takes physical possession of the last item in your order.
To cancel, log in to your account and request a cancellation — or contact us in writing at: Abstract House, Unit 142, Clock Tower Industrial Estate, Isleworth, TW7 6GF.
Effects of Cancellation
If you cancel, we'll reimburse all payments received, including standard delivery costs. We may deduct for loss in value resulting from unnecessary handling.
Reimbursement will be made no later than:
- 7 days after we receive the returned goods, or
- 14 days after you provide evidence of return (if earlier), or
- 14 days after we're informed of your cancellation (if no goods were supplied)
Refunds are made using your original payment method. You bear the direct cost of returning goods and must send them back within 14 days of cancelling.
The right to cancel does not apply to personalised or made-to-specification items.
Complaints & Disputes
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/. We do not currently participate in dispute settlement proceedings before a dispute resolution body.
Feedback
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