Discover more in our FAQ
Find answers to the most common questions. Or feel free to contact us using the form below and our team is ready to help.
Delivery
We offer free worldwide delivery.
We use DPD and DHL for all orders. You'll receive tracking details with a 1-hour delivery window on the day of delivery by text and email.
Delivery couriers
Delivery couriers
UK
Free Express Delivery.
Delivered within 2-4 working days.
Worldwide
Delivery is free for international orders.
Customs, taxes and duties are included for international orders.
When will I receive the order
When will I receive the order
Delivery times vary depending on your location. You should expect your order delivered to your door from the time you place the order as per the following timeframes:
United Kingdom
Express Delivery: 2-4 Working Days
International
Ireland: within 3-5 working days.
Europe: within 3-5 working days.
United States: within 3-5 working days.
Rest Of World: 5-13 working days
How can I track my order
How can I track my order
You will receive an email with a tracking link as soon as your order leaves our studio.
For More information or if you require further assistance, please contact us.
Duty, Fees & Customs
Duty, Fees & Customs
All duty/customs fees are included for all destinations.
For any questions, please contact our team.
How is the artwork shipped & protected
How is the artwork shipped & protected
We pack all artwork in bespoke professional boxes that are durable to protect the artwork in transit.
All deliveries are insured as well for peace of mind.
Returns & Exchanges
We are sure it is going to be love at first sight, but if for any reason it doesn't work out, you can return your order for a full refund. Simply return your order to us within 30 days of receiving it.
Returns are free if you drop your order at our Isleworth, London warehouse. Or, you can return it using a courier of your choice.
How can I cancel an order
How can I cancel an order
You have the right to cancel your order within 30 days. The cancellation period will expire after 30 days from the day on which you receive the artwork.
If you would like to cancel the order before the item has been dispatched from our production house, simply, contact us here and we will cancel the order and issue you a full refund straight away.
What to do if your artwork arrives damaged
What to do if your artwork arrives damaged
We are sorry to hear the item you received was damaged. Although it is rare for this to happen, you can simply let us know by contacting us here and we will arrange for a free replacement.
How to return an artwork
How to return an artwork
We offer 30 day returns, which means you can return your order within 30 calendar days of receiving it.
Simply contact us here to arrange a return.
Once we have received the item back, we will issue a full refund to your original payment method within 7 working days.
Please note you would bear the cost of the return if you choose to return your order using a third party courier.
Do you offer free exchanges?
Do you offer free exchanges?
Yes, If you would like something else from the collection then we can collect the artwork from you for free and arrange for another of your choice free of charge. Simply let us know.
Can I get a full refund?
Can I get a full refund?
Yes, as part of our promise for quality and satisfaction guarantee, we offer full refunds on any product that is returned to us in a re-saleable condition within 30 days of receiving it.
We process refunds within 7 days of receiving the product.
For more information please contact our team here.
How to amend my order?
How to amend my order?
Simply contact our team and we will amend it for you accordingly.
Product Details
Art Prints
Art Prints
Our Giclee prints available on two surfaces, matt paper and canvas.
Luster Paper Prints
The prints are produced on premium 260gsm paper using ink pigments to create true colour artwork.
The prints are all framed in our signature frames in your choice of frame colour.
Framed Option: The artwork will be framed and ready to hang. The frames are strung on the back and sealed with tape to prevent dust and are hand-finished to perfection.
Canvas Prints
Our 330gsm canvas gives our prints a truly authentic look and feel.
Stretched Canvas Option:
The canvas will be stretched on an internal frame (Stretcher Bars) and ready to hang.
Framed Canvas Option:
Your new canvas will arrive stretched with an additional outer wooden floating frame in your choice of colour.
The artwork will be ready to hang, and strung on the back for easy hanging.
Paintings
Paintings
Our original paintings are one-of-a-kind and hand-painted by our bestselling artist Omar Obaid, our founder.
Each painting offers a unique expression, and our beautiful collection of original oil paintings are full of texture and movement, so you will be sure to find your masterpiece.
Each piece comes signed on the back with an accompanying Certificate Of Authenticity.
Care Instructions
Care Instructions
Our artwork and frames are low maintenance, but if required, please find some simple instructions on how to clean your artwork:
Framed Artwork
Wipe the glass surface with a lightly damp cloth. Avoid spraying water or chemicals.
Canvas Art And Paintings
You can wipe the surface with a dry cloth gently. Avoid spraying water or chemicals.
If you need help or have any questions then please let us know.
Quality Without Compromise
Quality Without Compromise
Our mission is to create premium art at affordable prices.
We want to make luxury art accessible to everyone through our online art gallery, from the comfort of your home.
Sustainability
Sustainability
Abstract House is the most sustainable art gallery, and here is just how we achieve it:
Our frames and artwork are all plastic-free. We use eco-friendly wood, paper and real glass.
No only are our products sustainable, but our packaging is too. Every piece comes packaged in our sturdy 100% plastic free packaging including recyclable paper & cardboard. So you can simply unwrap your new artwork or frames, and place all your packaging in your recycling, making it easy for you to contribute to a circular economy and regeneration without waste or any packaging going to landfill.
Learn more about our sustainable process.
General Questions
Will my artwork be insured?
Will my artwork be insured?
Yes, all orders are shipped using tracked and fully insured service.
How Can I Place An Order?
How Can I Place An Order?
Placing An Order Online:
You can order online by simply adding your choice of product to basket.
When you are ready to complete your order, click on Checkout and you will be taken to our secure checkout process using Paypal or credit/debit card.
All major debit and credit cards are accepted including American Express.
Order By Phone:
You can call us on (UK 020 8099 9243 - International +44 (0) 20 8099 9243) and one of our team members can process the order for you over the phone.
Order by email:
You can simply send us an email with the artwork you would like to purchase and we can send you the order details accordingly.
Which Payment Method To Use?
Which Payment Method To Use?
We accept all major credit and debit cards are accepted, including American Express.
Paypal: we accept payments through Paypal. Simply choose the Paypal option at Checkout.
Klarna: You can pay in 3 interest-free instalments with Klarna. Simply select Klarna at checkout. Subject to eligibility. For more information, please see Buy Art With Klarna
ClearPay: You can pay in 4 interest-free instalments. Select ClearPay at checkout.
