Frequently Asked Questions

Delivery is free within the UK on orders over £59.

We use DPD Local for all framed artwork, paintings, and canvas art. You will be notified of a 1-hour delivery window on the day of delivery by text and email.

Print only orders are shipped using Evri/DPD Local depending on the size. Smaller artwork is packed securely in an envelope. Large artwork is packed in a tube/box.

Delivery

Delivery Fees

UK
Free Delivery for orders £59+
£6.99 for orders under £59.

Worldwide
For rest of the world, please see shipping charges at checkout.

Delivery Times

Delivery times vary depending on your location. Once the artwork is dispatched, you should expect it delivered to your door as per the following timeframes:

United Kingdom Standard Delivery: within 2 working days.

United Kingdom Next Day Delivery: 1 working day.

United Kingdom Same-Day Delivery: Within 1 working day.

Northern Ireland: within 5 working days.

Ireland: within 7 working days.

Europe: within 7 working days.

United States: within 7 working days.

Rest Of World: 7-10 working days.

Same-day Delivery

Need it faster? We have now introduced a Same-Day Delivery option to selected postcodes when you order by 1pm. Simply go to checkout and select Same-Day Delivery. Please note this option is available Monday to Friday excluding bank and public holidays. Any orders placed on bank or public holidays will be processed on the next working day.

Next Day Delivery

We offer a next working day delivery when you order by 1pm. Orders placed after 1pm on Friday will be processed on the next working day and will arrive the following day. Please note any orders placed on bank or public holidays will be processed on the next working day.

Click & Collect - Free Local Pickup

You can also collect your order same-day for free from our Isleworth Showroom. Simply choose Click & Collect at checkout and order by 1pm for collection same-day. Please note orders placed on the weekend, bank or public holidays will be available to collect on the next working day.

How can I track my order?

You will receive an email with a tracking link as soon as your order leaves our warehouse. 

For More information or if you require further assistance, please contact us.

RETURNS AND EXCHANGES

If for any reason you are not happy with your product, you can return it for a full refund. Simply let us know within 30 days of receiving your order. 

Please note personalised and custom orders are non-refundable. 

You can contact us here letting us know your order number.

Returns are free if you drop your order at our Isleworth, London warehouse. Or, you can return it using a courier of your choice. We recommend you choose a tracked/insured service.

Collapsible content

How can I cancel an order?

You have the right to cancel your order within 30 days. The cancellation period will expire after 30 days from the day on which you receive the artwork.

If you would like to cancel the order before the item has been dispatched from our production house, simply, email us on support@abstracthouse.com or call us on 020 8099 9243 with your order number and we will cancel the order and issue you a full refund. 

I ordered an item on sale. Can I get a refund?

Yes, if you return the items within 30 days of receiving them in a resalable condition, you will receive a full refund. Please note any shipping costs are non-refundable.

The Item I received was damaged

We are sorry to hear the item you received was damaged. Simply let us know by emailing support@abstracthouse.com or by phone on +44(0)208 0999 243 with your order number and we will arrange a replacement. 

Please notify us of any damage within 48 hours so we can arrange for a free replacement.

How do I return an artwork?

We offer 30 day returns, which means you can return your order if you notify us within 30 calendar days of receiving it.

You then have 14 days to send the artwork back.

Just email us at returns@abstracthouse.com with the order number. 

Once we have received the item back, we will issue a full refund to your original payment method within 7 working days. 

Please note you would bear the cost of the return if you choose to return your order using a third party courier.

All returned items must arrive in a re-saleable condition.

Can I get a full refund?

Yes, as part of our promise for quality and satisfaction guarantee, we offer full refunds on any product that is returned to us in a re-saleable condition within 30 days of receiving it.*

You will have to bear the direct cost of returning the goods.

We process refunds within 14 days of receiving the product.

* Please note: Gift cards, custom & bespoke orders and personalised orders are not refundable. Please contact us and we will be more than happy to find a solution for you.

For more information please contact our team here.

How to amend my order?

Simply contact our team and we will amend it for you accordingly.

How to exchange my order

If the order has not left our studio then please email us or call us and one of our team members will be able to assist you with exchanging your order.

If your order has left our studio then please contact us and one of our team members will provide you with the steps to arrange the exchange.

General Questions

Will my artwork be insured?

Yes, all orders are shipped using tracked and fully insured service.

How can I place an order?

Placing An Order Online:

You can order online by simply adding your choice of product to basket. 

When you are ready to complete your order, click on Checkout and you will be taken to our secure checkout process using Paypal or credit/debit card. 

All major debit and credit cards are accepted.

Order By Phone:

You can call us on (UK 020 8099 9243 - International +44 (0) 20 8099 9243) and one of our team members can process the order for you over the phone.

Order by email:

You can simply send us an email with the artwork you would like to purchase and we can send you the order details accordingly.

Can I pay by card?

Yes, all major credit and debit cards are accepted.

Can I pay with Paypal?

Yes, we accept payments through Paypal.

Paying With Klarna

Complaints

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr

We do not intend to participate in dispute settlement proceedings before a dispute resolution body. 

  • eco-friendly art and frames

    Eco-Friendly

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    Fast Delivery

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    Made For You

    Your framed artwork is made to order by hand in London.

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